1	Talk to Me!!!! A Discussion on Improving Faculty and Student Communication
2	Introduction Communication is more than just talking, we need to consider non-verbal communication and embrace new technologies that can make us more available to students.
3	Overview Tools for communications Using them effectively Other thoughts Discussion
4	Tools for communication Email Website WebCT Instant Messaging / Chat Message Forums Phone Office Hours
5	Email effectively Keep it short Keep it safe Use mailing lists Don’t rely only on email Be sure to reply, even if the sender doesn’t ask for one. Advantages / Disadvantages (discussion)
6	Classroom Websites Post your notes Post office hours Post useful links Post email / phone Keep it up to date Offer anonymous feedback Advantages / Disadvantages (discussion)
7	WebCT Check it everyday Update it Use the calendar Use it to enhance your courses Post links Use the message board Advantages / Disadvantages (discussion)
8	Instant Messaging / Chat Offers real-time feedback Can provide class-room like discussions online Can be distracting and a potential security risk Advantages / Disadvantages (discussion)
9	Message Forums Useful for research Excellent way for students to interact with one another Great way to spur discussions Can get off topic, so moderation is a must External / topic specific forums Advantages / Disadvantages (discussion)
10	Phone Answer phone calls Be polite Good last impression Encourage students to call you Call before emailing Advantages / Disadvantages (discussion)
11	Office Hours Be there Advertise your office hours Remind your students that you have office hours (because they forget) Encourage students to stop by and visit Discussion
12	Other thoughts Being confident in what you are saying First impressions are important Non-verbal communication is key Bridge the generational gap Use examples everyone can understand KiSS – (Keep Doing, Stop Doing, Start Doing) Discussion
13	Summary Use Technology to improve communication Be confident in what you are saying Be available Use examples Non-verbal communication is important
14	References http://www.e-learningcentre.co.uk/eclipse/Resources/im.htm http://naweb.unb.ca/proceedings/2003/PaperFarmer.html http://ist.psu.edu/currentstudents/studentservices/resources/profdev/page2.cfm?intPageID=633 http://www.ddmcd.com/gaps.html